Warranty

We guarantee the authenticity of all of our watches and, upon request, will provide a written evaluation stating the authenticity of your watch. Our collection of watches comes from a variety of sources that includes stores and distributors selling large numbers of watches.

We are not authorized dealers for any of the brands that we carry. However, because we are not an authorized dealer, we can offer substantially greater discounts.

New watches include a One-Year Warranty from the date of purchase through Ken Klenner Watches. Vintage and estate watches receive a six (6) month Ken Klenner Watch Warranty. New watches can be returned to authorized dealers for servicing after the factory Warranty has expired.

The Ken Klenner Watches Warranty covers the movement as long as it has not been tampered with or damaged. The Warranty does not include: damage or wear to the case, watch crystals, strap, bracelet, bezel, crown, pushers and batteries. The Warranty is void if damage occurs either from water damage (from untightened crowns), abuse and/or misuse. Tampering by an unauthorized person(s), including an unauthorized watchmaker, will also void the Warranty.

All Warranty repairs must be sent to our Beverly Hills, CA office. Please contact us before sending your watch. We will be happy to answer any of your questions.

We will continue to service your watch as the need arises. However, the Warranty is valid for the original purchaser and is not transferable.

Return Policy

We want you completely satisfied with your watch. However, if you are not, please return it to us in the same condition as it was sold within three (3) days of receipt. Include the box, papers and other accessories.

Returned watches are subject to a 20% re-stocking fee. Watches that are shipped in their original protective, factory plastic are subject to an additional 10% re-stocking fee if the plastic is removed.

Watches returned to us within the 3-day return period must be in the condition in which the watch was received. Please do not tape watch boxes. The tape can damage the box. You will be subject to an additional fee if the watch box is damaged. Please notify us that you intend to return your watch. Please ship the watch to us at:

P.O. Box 16614
Beverly Hills, CA 90209

Insure the package for the purchase price. Return shipping will be at your expense. Upon inspection, we will refund the purchase price not including shipping expenses.